FAQ
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1.What are your prices?
- For retail/personal use only, you can check the prices and order from our another website https://www.luckybuybox.com/
- For bulk order, We will send you a distributor price list after you contact us for further information.
2.Do you have a minimum order quantity?
- For retail/personal use only, no minimum order, you can order from our another website https://www.luckybuybox.com/
- For wholesale orders, we require all wholesale orders to have an ongoing minimum order quantity.
3.Can you supply the relevant documentation?
- Yes, we can provide most of the documents including Certificate of Analysis/Certificate of Conformity; Insurance; Country of Origin and other required export documents.
4.What is the average lead time?
- For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when we have received your deposit, and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
5.What kinds of payment methods do you accept?
- You can make the payment to our bank account, Western Union or PayPal.
6.What is the product warranty?
- We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
7.Do you guarantee safe and secure delivery of products?
- Yes, we have safe and reliable freight forwarders who have cooperated for many years, express shipping such as DHL FEDEX UPS, regular air shipping, regular sea shipping, air shipping DDP to door, sea shipping DDP to door, truck shipping DDP to door and train shipping DDP to door, there is some countries we can not guarantee 100% safe and secure delivery, we will ask if clients have their own freight forwarder.
8.How about the shipping fees?
- The shipping cost depends on the way you choose to ship the goods. Express is normally the most quickest but also most expensive way. By sea shipping is the best solution for large goods. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.